RETURNS POLICY

You have 14 days from the date of delivery to return your order for a store credit or exchange. We do not offer refunds unless an item arrives faulty or damaged.

Returned items must be unworn, unused and in original condition with all tags and packaging intact. Swimwear must be tried on over underwear and returned in an unworn, undamaged condition, with all hygiene labels and swing tags attached.

• Full price items can be returned for credit note or exchange only

• Discounted styles marked as “sale” on the product page cannot be returned

• Credit notes or exchanges will only be issued once the return is received and processed

If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. 

Please note that duties, taxes, shipping, and shipping protection costs are not eligible for store credit. 

HOW TO LODGE YOUR RETURN

Please use the RETURN PORTALto lodge your return.

Australia: $20 return postage label fee will be charged when you lodge your return. 

United States: $15 return postage label fee will be charged when you lodge your return. 

Rest of World:  Customers are responsible for purchasing their own return labels at their own cost. Once you have lodged your return, you’ll receive instructions on where to send your return. We recommend using a registered or trackable service, as parcels remain your responsibility until received by LA-LU.

EXCHANGES

• Exchanges processed within America or Australia will receive free shipping on the exchanged order

• Customers from the rest of the world are responsible for shipping costs on exchanged items

For any questions, contact us at customercare@lalulabel.com.

PROCESSING YOUR RETURN

Please allow up to 3 business days for your return to be processed. You will receive an email when our team has processed your return. 

For any questions, please contact us at customercare@lalulabel.com. 

FAULTY OR INCORRECT ITEMS

All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please submit your claim here . 

Please note that items that are damaged from a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

Any item past 3 months since the purchase date is outside our acceptable warranty period, however will be considered on a case by case basis.