Australia

All orders are shipped from Sydney, Australia during business hours (Monday to Friday, 9am to 4pm). All orders within Australia are shipped via Australia Post and require a signature upon delivery.

• Standard Shipping: 3 to 7 business days — Free over $300 / $12 under $300
• Express Shipping: 1 to 3 business days — $16

Please allow a further 2 to 4 business days for deliveries to regional areas and Western Australia.

United States

All orders are shipped tariff-free from California during business hours (Monday to Friday, 9am to 4pm CDT). All orders within the United States are shipped via FedEx or UPS, depending on destination.

• Express Shipping: 2 to 3 business days — Free over $300 / $12 under $300

Rest of world

All orders are shipped from Sydney, Australia during business hours (Monday to Friday, 9am to 4pm AEST). All international orders are shipped via Australia Post and require a signature upon delivery.

• New Zealand Standard Shipping: 5 to 8 business days — $30 NZD
• New Zealand Express Shipping: 3 to 6 business days — $40 NZD
• United Kingdom Express Shipping: 4 to 15 business days — £30
• Europe Express Shipping: 4 to 15 business days — €35
• Canada Express Shipping: 4 to 10 business days — $50 CAD

Orders placed before 6am (AEST for Australia and rest of world / CDT for United States) will be dispatched the same day. Orders placed after 6am will be dispatched the following business day.

Please note that warehouses are closed on weekends and public holidays. Orders placed on weekends or public holidays will be dispatched on the next business day.

During new collection and restock launches, processing and shipping times may be slightly delayed. Please allow 1 to 2 additional business days for dispatch during this time.

United States

All USD prices shown are inclusive of duties and taxes, with no surprises upon delivery. Please note that under new US government requirements, you may be required to share additional information with the shipping carrier, such as an SSN, in order to receive your delivery.

Rest of the world

International orders, excluding the United States, are subject to duties and taxes (DDU) determined by the destination country. These fees are the responsibility of the recipient and are not included in the product price. We recommend contacting your local customs office for more information and an estimate of these costs before placing your order.

If you refuse to pay the duties and taxes required by customs, you will be responsible for the return shipping charges and any additional fees incurred. Please note that any delay in paying customs fees will result in a delay in delivery. Duties and taxes are non-refundable.

If you choose to refuse a shipment from LA-LU, you will be responsible for the original shipping charges, any duties, taxes, and customs fees incurred, as well as the cost of returning the package. These amounts will be deducted from your refund.

If your item is returned to sender due to an incorrect address or because it was not collected within the designated collection period, you will be responsible for the following:

• Original shipping charges
• Any duties, taxes, and customs fees incurred
• Return shipping cost

We must receive the returned order before resending or processing a refund. If the total duty and tax fees exceed the value of the order, we reserve the right to abandon the parcel.

Any claim regarding missing or incorrect items must be reported to LA-LU customer care within 5 days of receiving your order. Claims submitted after this period cannot be accepted.

Please note that once your order has been fulfilled and shipped, we are unable to change your shipping address.

Pre-order items are processed as standard orders but will be shipped at a later date. The estimated shipping date will be specified on the product page, and you will receive a confirmation email once your order has been dispatched.

Please note that if you would like to receive in-stock items immediately, you must place a separate order as pre-order and in-stock items cannot be shipped together.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. If you do not receive this email, please check your junk or spam folder first. You can use your tracking number directly on:

• Australia Post website — for Australian and international orders
• FedEx or UPS website — for US orders

Please allow up to 24 hours for your tracking to activate after your shipping confirmation is sent. For US orders in particular, there can occasionally be a short delay between fulfilment and the tracking number becoming active with the carrier. If your tracking has not updated after 24 hours, please contact us at customercare@lalulabel.com, and we will follow up with the warehouse on your behalf.

Once your parcel leaves Australia, tracking may transfer to your local carrier in the destination country. This is completely normal and does not mean your parcel is lost. We recommend:

• Monitoring your tracking closely once your order reaches your destination country
• Checking with your local post office or courier if a delivery attempt was made
• Contacting us at customercare@lalulabel.com if you need help identifying which carrier has your parcel

While we do our best to meet advertised timeframes, occasional delays can occur once a parcel is with the carrier, particularly during busy periods or for international shipments. We recommend:

• Contacting the carrier directly with your tracking number as they will have the most up to date information
• Reaching out to us at customercare@lalulabel.com if the issue remains unresolved after contacting the carrier

Yes, however, please allow 1 to 2 additional business days for dispatch during new collection launches and restock periods due to high order volumes. We appreciate your patience and do our best to ship orders as quickly as possible.

We process orders quickly, so changes cannot always be accommodated. Please note:

• Once your order has been confirmed and payment has been received, we are unable to update/cancel it
• If your order has not yet been shipped, a change may be possible but cannot be guaranteed
• Please contact us immediately at customercare@lalulabel.com with your order number and change request

If your item is returned to sender due to an incorrect address or because it was not collected within the designated collection period, you will be responsible for:

• Original shipping charges
• Any duties, taxes, and customs fees incurred
• Return shipping cost

We must receive the returned order before resending or processing a refund.

Any claim regarding missing or incorrect items must be reported to us within 5 days of receiving your order. Please contact us at customercare@lalulabel.com with:

• Your order number
• A description of the issue

Claims submitted after 5 days cannot be accepted.