DELIVERY WITHIN AUSTRALIA
Orders must be placed before 11am that day for the below delivery times to apply.
|
METHOD |
SHIPPING COST (AUD) |
DELIVERY TIME* |
|
Standard Delivery |
$10, free for orders over $200 |
3–7 Business Days |
|
Express Delivery |
$15, free for orders over $300 |
2–3 Business Days |
*Please allow 1-2 business days for dispatch from our warehouse, and a further 2-4 business days for deliveries to regional areas and Western Australia.
Our warehouse is closed on weekends and during Australian public holidays. Please plan accordingly, as orders will not be shipped on these dates. All orders are processed automatically, and we are unable to expedite or delay shipping times.
INTERNATIONAL DELIVERY
|
NEW ZEALAND |
SHIPPING COST (AUD) |
DELIVERY TIME* |
|
Standard Delivery |
Calculated at check out |
4-7 Business Days |
|
USA |
SHIPPING COST (AUD) |
DELIVERY TIME* |
|
Standard Delivery |
Calculated at check out |
5-9 business days |
|
REST OF WORLD |
SHIPPING COST (AUD) |
DELIVERY TIME* |
|
Standard Delivery |
Calculated at check out |
15+ business days |
*Please allow 1-2 business days for dispatch from our warehouse, and further business days depending on your location. If you’d like it faster, please call or email us and we will be able to provide a quote for a faster service.
DUTIES & TAX
International orders are subject to duties and taxes (DDU) determined by the destination country. These fees are the responsibility of the recipient and are not included in the product price. We recommend contacting your local customs office for more information and an estimate of these costs before placing your order.
If you refuse to pay the duties and taxes required by customs, you will be responsible for the return shipping charges and any additional fees incurred, which will be deducted from your refund. Please note that any delay in paying customs fees will result in a delay in the delivery of your order.
SHIPPING RESTRICTIONS
If you choose to refuse a shipment from LA-LU, you will be responsible for the original shipping charges, any duties, taxes, and customs fees incurred, as well as the cost of returning the package. These amounts will be deducted from your credit note.
Any claim regarding a shortage of items must be reported to LA-LU Customer Services within 5 days of receiving your order. Claims made after this period cannot be accepted.
LA-LU is not responsible for items lost or damaged during transit. For any inquiries, please contact customercare@lalulabel.com.
To ensure the security of your order, none of our packages are dispatched with authority to leave without a signature. We do not recommend providing instructions to leave your package in a safe place without signing for it, as LA-LU does not take responsibility for lost or damaged items during transit.
