RETURN POLICY
You have 7 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact. Swimwear must be tried on over underwear and returned in an unworn, undamaged condition, with all hygiene labels and swing tags attached. Earrings are final sale for hygiene reasons and cannot be returned unless faulty.
- Refunds are eligible on full priced styles only.
- Full price items can be returned for a full refund or credit note.
- We do not offer size exchanges. If you need a different size or style, please follow the returns process for a refund/credit note and place a new order.
- Sale items are not eligible for a refund. All discounted styles marked as "sale" on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a credit note only.
- Final Sale items are not eligible for a refund or store credit.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. Please note that duties, taxes, shipping, and shipping protection costs are not eligible for store credit or refund.
For any questions, contact us at customercare@lalulabel.com.
HOW TO RETURN
Lodge your return using this LINK.
AUSTRALIA: You will receive an email with your return label. Please use this to post your item/s back to us. A total of $15 will be deducted from your refund once it has been processed.
REST OF WORLD: You’ll receive instructions on where to send your return once you have lodged it. Customers are responsible for return shipping costs. We recommend using a registered or trackable service, as parcels remain your responsibility until received by LA-LU.
FAULTY OR INCORRECT ITEMS
All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us at customercare@lalulabel.com with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty. Any item past 3 months since the purchase date is outside our acceptable warranty period, however will be considered on a case by case basis.
